Terms of Trade

1. General information

Akikik.gl

Guutaap ​​aqq. 4
3911 Sisimiut
Greenland

Greenlandic phone number (+299) 585453
Danish Phone number: (+45) 54320781
Email address: info@akikik.gl

CVR number: DK31292948
Industry code: 47 91 16

Bank
Akikik.gl has GrønlandsBanken (SWIFT code: GRENGLGX) as its main banking partner.
Registration number: 6471
Account number: 0002178289
IBAN account number: GL8864710002178289

2. Payment

Possible payment options:

• Dankort
• VISA
• Mastercard
• MobilePay
• Mastercard/VISA Debit
• PayPal (2.60 DKK + 1.9% of the purchase amount)

If you pay by payment card, this is free of charge for private card types issued in the EU as well as Norway, Iceland and Switzerland.

NOTE: Fees of up to 1.55% are charged for the use of card types issued outside the EU, Norway, Iceland and Switzerland as well as business cards issued in the EU, Norway, Iceland and Switzerland. The fee is only stated on the order when the card number is entered. This also applies to MobilePay.

The amount for your purchase will only be debited from your account when the goods are shipped.

When paying with international payment cards - such as Visa and MasterCard - the payment will be reserved on your account in accordance with the terms of your card until we withdraw or reject the payment. An amount is not reserved when paying with Dankort. If you pay with MobilePay, it is the payment card in the app that determines whether the payment is reserved.

When paying by bank transfer, you are not protected by the right to object. This also applies if you pay via PayPal. Read more about the terms and conditions on PayPal's website.

In the event of sold-out items, supplier failure or delayed delivery time, akikik.gl will endeavour to inform the customer as soon as possible, as well as how the parties can resolve the matter – for example by crediting the purchase, or providing advice on finding a similar item in akikik.gl's selection.

3. Freight

4. Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us. This follows from the Danish Consumer Contracts Act.

The cancellation period expires 14 days after the day you receive your item. If you have ordered several different items in the same purchase, but they are delivered individually, the period runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You do this by sending an email to info@akikik.gl .

You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time.

Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
However, this does not apply to bundles consisting of multiple items. Bundles are considered one item. If you wish to cancel the purchase of a product in a bundle, you must cancel the purchase of your entire bundle and return all items.
When you place a bundle order, it will be indicated in the shopping cart and your invoice.

Please note that you will not receive a refund for shipping costs if you regret parts of your purchase.

Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the return of the package yourself, and you are liable if any damage occurs during transport. You can order a return label from us when you create your cancellation case. If you have purchased your return label from us, we are liable if any damage occurs during transport, provided that the item has been properly packaged. Read more about the requirements for the condition of the item when returning it below.

The package must be sent by courier to our address, we recommend Tusass post if you are in Greenland. If you are outside Greenland we recommend that you use PostNord or Fedex

No right of withdrawal
These agreements cannot be undone:

• Delivery of goods that are manufactured to your specifications or have been given a distinct personal touch.
• Delivery of goods that are likely to deteriorate or become obsolete quickly.
• Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery. For example (Slippers, Earrings, etc.). For these goods, the right of withdrawal only applies if the original packaging is unbroken.
• Delivery of goods which, due to their nature, are mixed with other goods upon delivery and cannot be separated again

The condition of the item when you return it
When you return the item, it must be in a saleable condition and as new. This means that you may test the item in the manner necessary to determine its nature, characteristics or the way it functions. In other words, you may test the item in the same way as if you were inspecting it in a physical store, but the item may not be put into use.

If you have tested the product in a way other than as described above and this has resulted in its value being reduced, you are responsible for this and will only receive a partial refund of the purchase price. In some cases, this may mean that you can only get the shipping costs refunded.

We recommend that you return the item in the original packaging. If the original packaging is missing, it may result in a decrease in the value of the item, as the item may suffer damage during transport, for which you will be liable.

Please note that this is especially true for fragile electronic components that are delivered in anti-static packaging.

Products configured or set up at your request are required to be reset to factory settings before being returned due to cancellation.

Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.

We will refund all payments received from you in connection with the purchase, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the purchase.

We will automatically refund the money to the same payment method you used for the purchase, unless otherwise agreed.

We may withhold payment until we have received the item unless you send us documentation that you have returned it.

The item is sent to:
Akikik.gl
Guutaap ​​aqq 4
3911 Sisimiut
Greenland

We only accept packages that are sent directly to the address. We do not accept packages that are sent on delivery.

5. Right of complaint

When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods. This means that you have a right of complaint for 24 months.

Please create a complaint by contacting us before sending the item. If your complaint is justified, this means that you can either have the item repaired, exchanged, your money back or a price reduction, depending on the specific situation.

For products that have a serial number, it is a condition of your right to claim that the product can be identified. If the serial number is no longer present on the product and you cannot provide this, Akikik.gl cannot process your claim.

You must make a complaint within a “reasonable time” after you have discovered the fault. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.

Condition of the goods at the time of complaint
Remember to pack the item securely together with all accessories, such as slippers, earrings and the like, that are associated with the product being advertised.

Damage to products caused by operating or handling errors, modifications or gross misuse is not covered by the warranty.

The item is sent to:
Akikik.gl
Guutaap ​​aqq. 4
3911 Sisimiut
Greenland

We only accept packages that are sent directly to the address.

You can order a return label from us.

6. Complaints procedure

If you as a consumer want to complain about your purchase, you should contact info@akikik.gl. If we are unable to find a solution, a complaint about a product can be submitted to:

Consumer Complaints Board

Danish Consumer and Competition Authority
Imaneq 29, 1st floor
PO Box 689
3900 Nuuk

Phone: (+299) 32 80 33

Email: maalaarut@nanoq.gl